Terms and Conditions

Effective Date: 26/04/2026

Welcome to www.kampalaarcade.com (“Kampala Arcade Online,” “we,” “our,” or “us”).

Kampala Arcade Online is an online marketplace that connects buyers and sellers of various products.

By accessing or using our website, you agree to comply with these Terms and Conditions. If you do not agree with these terms, please do not use our website.

1. Eligibility

You must be at least 18 years old to use this website.

By using this website, you confirm that:

  • You are legally capable of entering into binding contracts
  • Any information you provide is accurate and complete
  • You will comply with all applicable laws and regulations

2. Account Registration

To access certain features, you may need to create an account.

When registering, you agree to:

  • Provide accurate information
  • Keep your login credentials confidential
  • Notify us immediately of unauthorized account use
  • Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts that violate these terms.

3. Marketplace Role

Kampala Arcade Online provides a platform where sellers can list products and buyers can purchase them.

We:

  • Facilitate transactions between buyers and sellers
  • Process payments where applicable
  • Do not manufacture products listed by third-party sellers
  • Are not responsible for disputes arising directly between buyers and sellers

4. Orders and Pricing

By placing an order, you agree that:

  • Product prices are listed on the website
  • Prices may change without notice
  • Taxes may apply where required by law
  • Orders are subject to product availability
  • We reserve the right to cancel orders due to pricing errors, fraud concerns, or stock issues

5. Payments

All payments must be made through approved payment methods available on the website.

By submitting payment information, you confirm that:

  • You are authorized to use the payment method
  • Payment details provided are accurate

We reserve the right to refuse suspicious transactions.

6. Shipping Policy

We aim to deliver orders promptly and in good condition.

  • Orders are typically dispatched within 12–24 hours, subject to product availability
  • Customers will be notified of delays
  • A signature may be required upon delivery
  • Delivery timelines may vary depending on location

Incorrect delivery addresses provided by customers may result in additional delivery charges.

7. Returns and Refunds

Customers may request cancellations or returns subject to the following conditions:

  • Cancellation requests should be made immediately after placing an order
  • Products must be returned unused and in original packaging
  • Damaged or incorrect items should be reported within 1 day of delivery
  • Refunds may exclude delivery charges in certain situations

Perishable products may not qualify for refunds once delivered.

8. User Content

If you submit reviews, comments, photos, or other content:

You agree that your content must not:

  • Be false or misleading
  • Be abusive or offensive
  • Violate intellectual property rights
  • Contain harmful software
  • Promote illegal activity

We reserve the right to remove any user content at our discretion.

9. Intellectual Property

All website content including:

  • Logos
  • Text
  • Images
  • Graphics
  • Software
  • Branding

belongs to Kampala Arcade Online or its licensors and is protected by intellectual property laws.

You may not copy, reproduce, or distribute website content without written permission.

10. Prohibited Use

You may not:

  • Hack the website
  • Attempt unauthorized access
  • Upload malware
  • Conduct fraudulent activity
  • Use automated scraping tools
  • Interfere with website operations

Violations may result in account suspension or legal action.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

By using Kampala Arcade Online, you consent to our collection and use of personal data as described in our Privacy Policy.

12. Limitation of Liability

To the fullest extent permitted by law, Kampala Arcade Online shall not be liable for:

  • Business losses
  • Lost profits
  • Data loss
  • Delivery delays caused by third parties
  • Website interruptions
  • Indirect or consequential damages

Our total liability shall not exceed the amount paid for the affected transaction.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies, or services of external websites.

14. Termination

We may suspend or terminate your account if you:

  • Violate these terms
  • Engage in fraud
  • Misuse the platform
  • Create security risks

15. Changes to Terms

We reserve the right to update these Terms and Conditions at any time.

Updated terms become effective once posted on the website.

16. Governing Law

These Terms and Conditions shall be governed by the laws of Uganda.

Any disputes shall be resolved through the courts of Uganda.

17. Contact Information

Website: www.kampalaarcade.com
 Email: jkbstat@gmail.com 

Mob: +971521524891 for Dubai/UAE and +256774430269 for Kampala.

Dubai, Deira, Near Vienna Hotel.

United Arab Emirates