Privacy Policy

Effective Date: 26/04/2026.

Kampala Arcade Online (“Kampala Arcade,” “we,” “our,” or “us”) operates the website www.kampalaarcade.com and any related subdomains (collectively referred to as the “Website”).

We are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use our Website.

By using our Website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Website.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in legal requirements, business operations, or improvements to our services.

Any updates will be posted on this page with a revised effective date. Your continued use of the Website after any changes indicates your acceptance of the updated Privacy Policy.

2. Information We Collect

a) Personal Information

We may collect personal information that identifies you, including but not limited to:

Full name
Email address
Phone number
Billing address
Delivery address
Payment information
Order history
Account login details (username/password)
IP address
Device information
Geographic location
Customer feedback and inquiries

b) Non-Personal Information

We may also collect general information that does not directly identify you, such as:

Browser type
Device type
Pages visited
Time spent on the Website
Referral website links
Browsing behavior
Website usage analytics

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products and services
Manage your account
Respond to customer inquiries
Improve website performance
Send order confirmations and updates
Prevent fraud and unauthorized transactions
Provide promotional offers (only where permitted)
Comply with legal obligations

4. Single Sign-On

If our Website offers Single Sign-On functionality, you may use one login credential to access multiple related services operated by Kampala Arcade.

This may require storing account data centrally for authentication purposes.

5. Payment Security

We use secure payment systems to protect your financial information.

Sensitive payment transactions are processed through secure SSL-encrypted channels and are handled by trusted payment processors. We do not store full credit/debit card details on our servers unless required by law.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

Payment processors
Delivery service providers
Hosting providers
Customer support providers
Legal authorities when required by law

These third parties are only permitted to use your information for authorized business purposes.

7. Cookies

We may use cookies and similar technologies to:

Improve user experience
Remember account preferences
Analyze website traffic
Deliver relevant advertisements

You may disable cookies through your browser settings, although some features of the Website may not function properly.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

Unauthorized access
Loss
Misuse
Alteration
Disclosure

However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party websites they visit.