Shipping Policy
Effective Date: [Insert Date]
Welcome to www.kampalaarcade.com (“Kampala Arcade Online,” “we,” “our,” or “us”).
Kampala Arcade Online helps customers in Uganda purchase genuine products sourced from Dubai/UAE and delivered to Uganda.
This Shipping Policy explains how we process, ship, and deliver orders.
1. Order Processing
Once your order is placed and payment is successfully confirmed:
- We begin sourcing your product from trusted suppliers in Dubai/UAE
- Orders are typically processed within 24–48 hours
- Customers may be contacted if additional product details are needed.
Orders are only processed after full payment has been received unless otherwise agreed.
2. Shipping Timeline
Our standard delivery timeline is:
Approximately 7 business days
This timeline includes:
- Product sourcing in Dubai/UAE
- Packaging
- International shipping
- Customs clearance
- Final delivery in Uganda
While we aim to meet this timeline, delays may occasionally occur.
3. Possible Delivery Delays
Delivery may take longer due to:
- Product shortages in Dubai/UAE
- Customs inspections
- Airline delays
- Public holidays
- Weather disruptions
- Incorrect customer delivery details
- Other unforeseen circumstances beyond our control
If delays occur, we will notify customers as soon as possible.
4. Delivery Locations
We primarily deliver within:
- Kampala
- Other parts of Uganda (subject to availability)
Additional delivery charges may apply for locations outside Kampala.
Customers should confirm delivery availability before ordering if located outside Kampala.
5. Shipping Costs
Shipping fees may be:
- Included in the product price
OR - Charged separately at checkout
Any applicable delivery charges will be clearly communicated before payment is completed.
6. Customs and Import Charges
We handle product sourcing and international shipping logistics.
However:
- Certain products may be subject to customs regulations
- Additional government charges may apply in rare cases
Customers will be informed if additional charges arise.
7. Order Tracking
Customers may contact us for shipping updates.
Where available, tracking information may be shared after shipment has been dispatched.
8. Incorrect Delivery Information
Customers are responsible for providing accurate:
- Name
- Phone number
- Delivery address
Kampala Arcade Online is not responsible for delays or failed deliveries caused by incorrect information provided by customers.
Additional delivery charges may apply for redelivery attempts.
9. Failed Deliveries
If delivery cannot be completed because:
- Customer is unavailable
- Delivery address is incorrect
- Customer refuses delivery
Additional delivery fees may apply.
Refunds may not include shipping charges for failed deliveries caused by customer actions.
10. Damaged Packages
Customers should inspect packages upon delivery.
If an order arrives damaged:
- Notify us immediately
- Report within 48 hours of receiving the package
- Provide photos where necessary
We will assess the issue and provide an appropriate resolution.
11. Contact Us
For shipping questions or delivery support, contact us:
Website: www.kampalaarcade.com
Email: jkbstat@gmail.com
Mob: +971521524891 for Dubai/UAE and +256774430269 for Kampala.
Dubai, Deira, Near Vienna Hotel.
United Arab Emirates.